Returns
Information on returns, eligibility, and how to request support.
Returns are reviewed based on product condition and order details
Due to the nature of medical supplies, not all items are eligible for return. Products must be unused, unopened, and in their original packaging to be considered.
Certain items, including hygiene and personal-use products, may not be eligible for return once delivered.
Contact us before sending any items back
All return requests must be approved in advance. Please contact us with your order details and reason for return before shipping any items back.
Unauthorized returns may not be accepted or processed.
Approved returns are processed after inspection
Once a returned item is received and inspected, we will confirm whether a refund or replacement is applicable. Processing times may vary depending on the payment method and order type.
Shipping costs may not be refundable unless the return is due to an error or defective product.
Contact us for return support
For return requests or questions, please contact orders@maplelanemedical.com.